2026 Business Workshop Opportunities
The Internet is FOR YOU: Tools, Tips and AI with MI Playground | March 18, 2026 | 12-1:30 p.m. | Location: Lakeshore Resource Network
Facilitators: Andy and Nick Behling, co-owners of MI Playground
Event description:
This session will show you how to create content that stands out and truly connects with your audience. You’ll learn how to make the most of vertical video, understand how the “For You” algorithms work, and explore AI tools to help with content creation. You’ll also get practical tips for using analytics to track your success and keep improving.
Leading the session is MI Playground, a Michigan-based content creation and consulting company consisting of brothers Nick and Andy Behling, who work throughout Michigan to create content for partners while also consulting on social media and content creation.
Cost: Members - $20 includes lunch; non-members $30 includes lunch
Listening and perspective taking: The keys to more effective conflict management and confrontation with Mike Winczewski | April 13, 2026 | 12-1:30 p.m. | Location: Lakeshore Resource Network
Presenter: Mike Winczewski of Our Community Listens
Description: Confrontation doesn’t have to be an emotionally charged event. This session will amplify our awareness of the ability to minimize conflict and maintain relationships by implementing these two skills in our leadership style. This interactive discussion will provide tools you can immediately apply in the workplace to navigate challenges more constructively and lead more effectively.
Cost: Members - $20 includes lunch; non-members $30 includes lunch
Presenter: Elnian Gilbert and Joanie Hales of ZingTrain
Description:
Discover key elements that contribute to a culture of great customer service. This immersive seminar will include easy-to-implement recipes for taking service to the next level.
Workshop goals:
- Acquire new tools & techniques to create and nurture a culture of great customer service.
- Tackle big-picture topics or day-to-day obstacles you’re facing.
- Identify and prioritize action steps for improvement.
- Learn why it’s crucial to treat your staff with as much care as you treat your customers.
- Develop a network of peers to call upon for support.
- Go back to your business with plenty of resources to adapt and put into use right away.
Based in Ann Arbor, MI, ZingTrain has set the standard for customer service in the specialty foods industry. This has come from an innovative service philosophy with practical working systems. Zingerman’s approach has been successfully applied in a wide variety of businesses and nonprofits that are committed to improving the quality of their customer service, including specialty foods and other retailers, universities, banks, health care providers, IT professionals, museums, schools, and libraries.
Cost: Members - $65 includes lunch; non-members $80 includes lunch
Thank you to our generous business education sponsors:
